Send back, 86 and moving orders between tables

These are the tools for fixing an order once guests are seated: sending a dish back, marking an item unavailable, and moving orders between tables.

Send a dish back

1. In the order panel, open the line and choose Send back.
2. Pick an action: Remake fires the item to the kitchen again at no extra charge. Comp sets the line total to zero and needs manager permission. Refund is only available once the order is paid.
3. Enter or pick a reason and confirm. The reason is kept for reporting.

Mark an item unavailable (86)

1. Open the 86 sheet and choose the item or modifier.
2. Choose whether the whole item or only some variants are unavailable.
3. Pick a reason: Out of stock, Quality issue, Supplier delay or Other.
4. Choose how long: 1 hour, End of day or Indefinite.

The item shows as unavailable until it expires or you restore it.

Move and reorganise table orders

• Transfer Table moves the whole order to another table. This only works for dine-in orders.
• Transfer items moves single items between two tables.
• Combine orders merges several orders into one, for example when tables are pushed together.
• Split check divides an order so guests can pay separately.