Menu Links

Overview

A Sales Channel is a publishable surface that exposes one of your menus to customers, typically through a QR code or a shareable URL. Each channel pairs a published menu with a branch (or set of branches) and dresses it up with your branding.

Renaming note: This area used to be called "Menu Links". The dashboard now groups everything under Sales Channels in the sidebar. Old /menu-links URLs redirect to /sales-channels automatically.

The three channel types

Each channel is one of three types, picked when you create it:

Digital Menu

A read-only public menu. Customers can browse but not order. Best for:

• Replacing a paper menu with a QR.
• In-store menu screens.
• Social bios that should display the menu without driving online orders.

Online Ordering

A full ordering channel: browse, cart, checkout, payment. Best for:

• Pickup / delivery from a single branch.
• A branded "Order Now" button on your website.
• Standalone marketing campaigns that should convert to orders.

See Online Ordering Overview for the customer side.

Dine-In

A QR-on-table experience. Customers scan, join their table's session, order through the meal, optionally pay in-app. Best for:

• Restaurants with QR codes on each table.
• Reducing waiter back-and-forth for order-taking.

See also Online Ordering Customer Experience.

Creating a channel

1. Sidebar → Sales Channels (the page may also be reachable from the bottom-of-sidebar Menu Links shortcut).
2. Click the type you want: Digital Menu, Online Ordering, or Dine-In.
3. Click Create New.

The form is two steps:

Step 1: Link Details

• Link Name: internal label ("Main Restaurant", "Drive-Thru Pickup Link").
• Public URL Path: auto-generated from the link name; editable. This is the slug that appears in the public URL.
• Description: optional internal note.
• Brand: which of your brands this channel belongs to.
• Branch Configurations: pair each branch you want covered with its menu and (optionally) its POS system. You can add multiple branch configurations to one channel.

Click Next.

Step 2: Theme & Appearance

• QR Code Title and Description: shown above and below the QR on the printable PDF.
• Cover Image: the hero image on the customer's first screen.
• Logo: your brand mark.
• Primary and Secondary colours: used for buttons, accents, and headings.
• A live preview on the right updates as you change settings.

Click Create Link.

Editing a channel

1. Sidebar → Sales Channels → [type].
2. Find the channel in the list and click the Edit icon.
3. Update Link Details or Theme & Appearance.
4. Save Changes.

Note: changing the URL Path breaks any QR codes / links already in circulation. Avoid this on live channels.

Previewing

Click the Preview (eye) icon in the list to open the public customer view in a new tab. This is what your customers will see.

Downloading QR codes

• On the channel detail page, click Download QR.
• For Dine-In, per-table QR codes are downloaded from Table Management → Floors, not from the channel itself. The channel provides the base URL; the table QRs encode the table on top of it.

Deleting a channel

From the list page, click Delete. This removes the public URL: anyone with the QR code or saved link will see an error. Use with care.

Common questions

Can one channel serve multiple branches?

Yes, that's what Branch Configurations are for. You can have a single "Main Brand" channel that routes customers to the right branch based on selection, geolocation, or QR-table lookup.

Can one branch have multiple channels?

Yes. You might have a Digital Menu channel (browse only) and an Online Ordering channel (with checkout) pointing at the same branch, for different marketing audiences.

What's the difference between a channel and a menu?

A menu lives in your catalog and is a structured list of items. A channel is the public-facing wrapper around a menu: URL, branding, branch context. Multiple channels can reuse the same menu.

Related articles

• Managing Menus
• Online Ordering Overview
• Online Ordering Customer Experience

Key Concepts

• Sales Channel: A publishable surface (Digital Menu / Online Ordering / Dine-In) that exposes a menu to customers.
• Branch Configuration: A pairing of branch + menu (+ optional POS) inside a channel.
• URL Path / Slug: The short identifier in the public URL. Changing it invalidates old links.
• QR code: A scannable image that points at the channel's public URL (or, for Dine-In, at a specific table within it).