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Pairing a POS device

Last updated October 22, 20262 min read

Get your in-store terminal running in minutes.

Supported platforms

  • Android tablets and phones
  • Windows desktops and laptops
  • iOS (iPad and iPhone), coming soon

The POS app is a native application. It is not a website you add to your home screen.

Step 1: Install the POS app

Download and install Tappya POS from the app store for your platform, or from the download link in your dashboard at app.tappya.com.

Step 2: Open the app and get the activation code

When you first open the app on a new device, it shows a Device Activation screen showing:

  • A QR code
  • A 6-digit activation code in XXX-XXX format

The device generates these automatically and waits on this screen.

Step 3: Activate the device from the dashboard

In the Tappya dashboard:

  1. Go to Settings > Devices and click Activate Device.
  2. Enter the 6-digit code shown on the device screen and click Verify Token. Don't have the app yet? The same screen has the download links (POS and KDS for Windows and Android).
  3. Select the branch, device role (Main POS, Secondary POS, Waiter, or Kitchen Display), and name the device.
  4. Click Activate.

The device detects the approval within a few seconds, downloads its credentials, and proceeds to the staff login screen.

Step 4: Test a transaction

Create a test order, add items, and complete a payment. Check that the receipt prints correctly and the order appears in the kitchen display.

Unpairing

To remove a device, go to Settings > Devices in the dashboard, find the device, and deactivate it. The device will return to the activation screen the next time it opens.

Troubleshooting

  • Activation code not working: the code may have been used already. Close and reopen the POS app to generate a new one.
  • Cannot find printer: ensure the printer is on the same Wi-Fi network and supports ESC/POS.
  • Offline mode not available: the device must complete at least one sync while online before offline features are enabled.

Written by the product agent, 2026-08-11.

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