Open and close your drawer, hand over the till

Start your shift with a session, move cash in and out, and hand the till to the next person with a clean count.

Steps

1. On the till, open MY SHIFT. If you see "NO ACTIVE SESSION", tap OPEN SESSION to start.
2. To put cash in the drawer, tap ADD CASH. To take cash out, tap WITHDRAW and pick a category (Salary, Rent, Supplier, Utilities or Other).
3. When your shift ends on a shared till, tap HAND OVER.
4. Choose COUNT THE TILL to count the cash now, or SKIP AND LOG OUT to leave without counting.
5. If you count and the cash does not match, pick a reason (for example Counting error or Change given wrong). Larger differences also need a note and a manager PIN.
6. If your branch gives each person their own drawer, you will see END MY SHIFT instead. Count your cash and tap END SHIFT & PRINT SUMMARY.

Good to know

• Your branch chooses the drawer mode: one shared till, or one drawer per person. A manager sets it in the branch POS settings.
• On a shared till, any difference since the last count is recorded under your name when you hand over.
• Entering 0 when cash is expected is refused unless you tick "I did not count the drawer".
• A withdrawal is refused if the drawer does not hold that much cash.
• Opening a session, adding cash and withdrawing each need their own permission. Ask your manager if a button is missing.
• If yesterday was never closed, the till shows "YESTERDAY'S DAY IS STILL OPEN". A manager must choose to close it or continue it.