Phone orders, into the same pipeline.
A guided wizard takes phone orders with instant customer lookup and drops them into the same fulfillment flow as every other channel. No separate notebook, no re-typing into the POS.
Take the order right the first time.
From the moment the phone rings to the kitchen ticket, every step is structured. Phone orders end up as clean as digital ones.
Take the order right the first time.
A step-by-step order wizard walks the agent through items, modifiers and fulfillment, so phone orders are as structured as digital ones.
- Guided steps for items, modifiers and fulfillment
- Apply discounts and promotions inline
- No re-typing into the POS afterward
Look them up as they speak.
Search by phone to pull the customer's saved addresses, history and loyalty. Faster orders, fewer wrong addresses.
- Search by phone number as the caller speaks
- Pull saved addresses with a region, area and location cascade
- See order history and loyalty status at a glance
It's just another channel.
Call-center orders enter the same feed, kitchen, delivery and accounting flow as everything else. Phone customers are first-class.
- Orders land in the same live order feed
- Same kitchen tickets and delivery dispatch
- Same accounting and reporting, no reconciliation
Everything an agent needs on one screen.
Built for speed on the phone. Fewer clicks, fewer mistakes, faster calls.
Phone-first lookup
Find the caller by number and pull their full profile in one search.
Guided order entry
A structured wizard for items, modifiers and fulfillment.
Modifiers & discounts
Apply variations, add-ons and promotions inline as you build the order.
Address cascade
Region, area and location picker keeps delivery addresses accurate.
Fulfillment options
Set delivery, pickup or scheduled time without leaving the flow.
Order history
Reorder favourites and see what the customer ordered last time.
Loyalty at a glance
See points and rewards while the customer is still on the line.
Unified order feed
Phone orders join the same live feed as every other channel.
First-class channel
Phone customers get the same kitchen, delivery and accounting flow.
Part of the same platform.
Call-center ordering plugs straight into the rest of Tappya.