The October update: delivery, app orders on the till, a proper day close and more
Tappya keeps growing as the complete restaurant OS. Since September we shipped built-in delivery operations, delivery app orders straight on the till, shared tills with a rebuilt day close, central kitchen supply, a bigger Pulse, Egypt e-Receipt readiness, and a new Help Center with step by step video lessons. Everything is live now. The entries below cover each area in detail.
A new Help Center inside Tappya, with learning paths and video lessons
Open Help from the sidebar to find learning paths for every role: day 1 setup, cashiers, kitchen, branch managers, delivery, central kitchen and finance. Each lesson has short numbered steps and a video recorded on the real product, in English and Arabic. When Pulse or the support chat points you to an article, it now opens right inside Tappya, next to your work.
Driver cash at the till, VAT on the Z report and a default till per branch
Cashiers can now count each rider's cash and settle it into the drawer, and the dashboard shows how much cash every rider is holding. A short handover stays on the rider, with a manager PIN for any difference. The Z report shows Sales VAT, VAT on refunds and Net VAT. Pick a default till per branch for online and aggregator orders. Online and call center orders keep the delivery fee and promotions the customer was quoted, and happy hour offers end exactly on time. Loyalty can earn on the amount paid after promotions, excluding VAT. Set a purchase tax per inventory item. Payroll can mark wages paid automatically, and the final settlement now works out end of service gratuity and unused leave. Tracking links carry your storefront name.
Delivery ops: a live ops screen, one settings hub and a pickup code on the till
A live delivery screen and ops wall show every order and rider on one map. Set delivery mode, dispatch, arrival rules and cash handling in one settings hub, with overrides per branch. Riders confirm pickup with a code shown on the POS, and the KDS shows where each rider is. Cash customers can tell you what they will pay with at checkout, so the rider brings the right change. And links to your storefront now show a proper preview in WhatsApp and social apps.
Back office: business entities, new reports, branch POS settings and finer permissions
Group branches under business entities and brands, and move a branch between entities when your structure changes. New reports cover rejected and cancelled orders, responsiveness, sold items and transactions, and the Z report now shows drawers. Manage branch POS settings, device health and menu tax policy in one place. HR adds off-cycle payroll, bonuses, payslip PDFs, final settlement and staff assessments. New permissions control who can change a refund method, pay out cash, or cancel and reject online orders.
AI connections: ask Claude, ChatGPT or another AI assistant about your restaurant
Premium accounts can now connect their favourite AI assistant to Tappya. Ask about sales, top items, stock or staff in plain language and get answers from your live data. Each connection acts with your own role and branch access, any change is shown as a preview first and only applied after you approve it, and you can disconnect an assistant at any time from Settings > AI connections.
Accounting: bank reconciliation, draft and recurring journal entries, credit and debit notes
Import a bank statement and match it against your books in a reconciliation workspace. Save journal entries as drafts before posting, schedule recurring entries, issue credit and debit notes, allocate payments, attach documents, and enter opening balances. A new audit log shows who changed what on your accounts, customers and suppliers.
Live orders: status tabs with live counts, alerts for your own branches
The live orders screen now has a compact filter bar and status tabs that show how many orders are waiting in each stage. New-order alerts and counts follow the branches and tills each user is assigned to, so staff only hear about the orders they handle.
Call center: record the change a cash customer needs
When a call center agent takes a cash on delivery order, they can now note the amount the customer will pay with, so the rider leaves with the right change and the handover at the door is faster.
Delivery app orders on the till, with setup, menu push and health in the dashboard
Orders from delivery apps now land on the POS with a countdown to accept, and the kitchen ticket prints the moment you accept. A setup wizard in the dashboard connects your branches, pushes your menu, shows connection health and lets you replay an order that did not arrive.
Egypt e-Receipt: readiness checklist, e-Seal Bridge and QR receipts on the POS
A readiness checklist shows what is left before you can issue ETA e-Receipts. The e-Seal Bridge connects your signing device to Tappya, and the POS prints receipts with the ETA QR code.
Central kitchen and wholesale: branch replenishment, a supply board and one receiving form
Branches can order from the central kitchen using a template, a forecast or days of cover, from the dashboard or right from the POS. The central supply board shows every request, builds pick lists and pairs each request with its internal purchase order. Receiving is one form for every delivery, and a received purchase order drafts its bill for you. Batches and a warehouse cockpit show where stock is. Selling to other businesses? Wholesale adds customers, price lists, bulk orders, deliveries, returns and aged receivables. Demand forecasting is in beta: ask us to turn it on.
POS: shared tills, a proper day close, and offers added to the cart automatically
Several cashiers can share one till, each with their own drawer, and hand over mid-shift. Close the day in one step. The Z report is rebuilt and fiscal numbering never repeats. Order takers on the local network print and get order numbers through the Main till. Refund an order from an earlier shift or change a payment method after the fact. Buy-one-get-one, free item and category bundle offers are added to the order by the POS itself. Plus a clearer VAT layout, Takeaway and Pay, receipt extras and mobile POS screens.
Pulse: a morning briefing, monitoring incidents, schedules and memory
Pulse now sends a morning briefing on how yesterday went and raises Monitoring incidents when something looks off. Set up Schedules for recurring reports. Answers stream in as they are written, a plan card shows what Pulse will do first, and a memory center keeps what it has learned about your business. PDF reports now come in Arabic too, and you can buy AI credit bundles by card.
Loyalty and promotions: journey rewards, earn rules and open discounts
Reward customers as they come back with journey rewards, and decide how points are earned with loyalty earn rules. Customers now see their points on your storefront. Open discounts let staff apply a custom discount when the moment calls for it.
A redesigned dashboard, finance reports by cost center and card checkout with Fawaterak
The dashboard has a redesigned sidebar and lists. A new finance reports workspace brings P&L by cost center, the general ledger, statements and multi-currency together, with recurring bills and tax codes. Design your own receipts and tickets with the print template builder. Pay for your plan with Fawaterak, save your card, and see upgrade prompts only for features your plan does not include.
Delivery, built in: a delivery promise, smarter dispatch and proof of delivery
At checkout customers pick a realistic delivery slot, and Live Orders tracks on-time performance with late alerts. Dispatch starts while the food is being prepared, picks the best rider and escalates if nobody accepts. Proof of delivery is captured at the door and driver cash is booked into accounting. Draw delivery areas on the map, and send customers a public link to follow their order live.
Online ordering: chat with the restaurant, an ordering inbox (beta) and more control by area
Customers can chat with your team from the storefront, with read receipts, and the Ordering Workspace (beta) puts calls and chats in one inbox. Set a minimum order per delivery area, show menus by time of day, and let customers drop a pin for their address. Call center prices come from the same quote as the till, with controlled discounts that need a reason.
Analytics: export reports as PDF or Excel, and compare branches side by side
The analytics module now exports every report as a PDF or Excel file, so you can share numbers with stakeholders who do not have dashboard access. A new branch-comparison sales trend report lets multi-location owners see which branches are rising and which need attention, on one chart.
Accounting: treasury management tracks cash, banks, and petty cash in one view
A new treasury module inside the accounting dashboard shows cash positions, bank balances, and petty cash movements in real time. Managers can reconcile the drawer faster and spot discrepancies before they become problems.
HR: salary rule templates, penalties, advances, and expenses
The HR module now supports commission-based salary rule templates, deduction penalties, employee advances, and reimbursable expenses. Payroll calculations are more flexible and match the real structure of restaurant compensation, from tips to overtime.
Analytics: Pulse generates executive PDF reports you can download and share
The Pulse AI assistant can now produce executive PDF reports with charts and narrative summaries. Owners download, preview, and email them straight from the dashboard. Insight that used to sit in a chat thread now travels as a document.
POS: scheduled orders for delivery, now with time-bound checkout
Customers can now place delivery orders for a future time slot. The POS shows the scheduled delivery time, and pre-orders are exempted from shift-close logic so they are not lost when a session ends. Checkout respects operating hours and ETA limits so customers cannot pick impossible times.
Inventory: buffet and salad bar station management with automatic cover counting
Restaurants running buffets or salad bars can now set up stations in the inventory module. The system counts covers automatically as guests scan in, tracks ingredient consumption per station, and posts COGS straight to your reports. No more guessing how much the buffet actually cost.
Inventory: stock levels API with warehouse-aware cost resolution
The inventory module now exposes stock levels and item details through a public API, with cost resolved per warehouse. This enables tighter integrations with external systems and gives developers real-time visibility into stock health across locations.
Inventory: stock levels API with warehouse-aware cost resolution
The inventory module now exposes stock levels and item details through a public API, with cost resolved per warehouse. This enables tighter integrations with external systems and gives developers real-time visibility into stock health across locations.
HR: fingerprint attendance, commission payroll, and leave balances
Staff can now clock in and out with fingerprint devices. Payroll supports commission-based salary rules alongside fixed wages, and leave balances update automatically as requests are approved. Scheduling and payroll now close the loop from punch to payslip.
Accounting: recurring bills engine and custom line accounts
The accounting module now supports recurring bills that auto-generate on schedule, plus custom bill line accounts and cost centers for more granular expense tracking. Bills and their payments are visible in one place, so finance teams spend less time on manual entry.
HR: fingerprint attendance, commission payroll, and leave balances
Staff can now clock in and out with fingerprint devices. Payroll supports commission-based salary rules alongside fixed wages, and leave balances update automatically as requests are approved. Scheduling and payroll now close the loop from punch to payslip.
Accounting: recurring bills engine and custom line accounts
The accounting module now supports recurring bills that auto-generate on schedule, plus custom bill line accounts and cost centers for more granular expense tracking. Bills and their payments are visible in one place, so finance teams spend less time on manual entry.
Online Ordering: your logo and name now appear in the customer's browser tab
The branded storefront PWA now shows your restaurant's logo as the favicon and your storefront name in the browser tab. When customers install the app, it carries your brand, not a generic placeholder.
POS: audit trail for every dine-in action and one-PIN-per-action security
Every dine-in operation now leaves a typed audit event, from table transfer to order void. Device authorization uses a single-consumption PIN per action, so staff cannot replay codes and managers get a complete chain of custody from device to person to order.
POS: audit trail for every dine-in action and one-PIN-per-action security
Every dine-in operation now leaves a typed audit event, from table transfer to order void. Device authorization uses a single-consumption PIN per action, so staff cannot replay codes and managers get a complete chain of custody from device to person to order.
Dashboard: WhatsApp Team Inbox handles chats, locations, and orders in one place
A new conversation workspace in the dashboard brings WhatsApp chats into a unified queue. Agents see customer locations, request addresses, share menu links, and convert chats into orders without switching tools.
Dashboard: WhatsApp Team Inbox with channels and commerce in chat
A new Team Inbox workspace in the dashboard lets your team handle WhatsApp conversations alongside other channels. Agents can see customer profiles, reply with templates, and even place orders or book reservations without leaving the chat thread. Commerce in chat brings the storefront into the conversation.
Dashboard: WhatsApp Team Inbox with channels and commerce in chat
A new Team Inbox workspace in the dashboard lets your team handle WhatsApp conversations alongside other channels. Agents can see customer profiles, reply with templates, and even place orders or book reservations without leaving the chat thread. Commerce in chat brings the storefront into the conversation.
POS: staff clock in and out with fingerprint or face recognition
A new Time Clock on the POS lets staff record attendance directly at the terminal. Restaurants using ZK biometric devices get automatic punch sync, device health alerts, and real-time attendance monitoring without extra software.
POS: print pre-bill receipts from the floor and release tables on full refund
Waiters can now print pre-bill receipts remotely before the customer reaches the cashier. When a full refund is issued, dine-in tables are released automatically so hosts can re-seat them without manual intervention.
POS: Order Taker can now apply promotion codes at checkout
Waiters using Order Taker tablets can enter promo codes directly on the order screen. The code is validated in real time, and the discount is applied before the order is sent to the kitchen. No need to switch to a cashier terminal to run a promotion.
Analytics: payment reports now filter by cashier session
The payment transactions report and its export now include a cashier session filter, so managers can isolate a single shift's payments without sifting through the whole day. This closes the loop between session-close reports and payment-level detail.
Dashboard: a What's New panel keeps your team informed
A new announcements panel in the dashboard header surfaces product updates, tips, and changes as they happen. Your team sees what's new without leaving the page they're on.
POS: clearer receipts, better inventory visibility, and cash-movement reports
Receipt PDFs now split labels and values cleanly so they print correctly on every printer. Inventory is more visible with improved permission handling. Cash movement reports and printing are enhanced so managers can reconcile drawers faster.
Analytics: new void and refund report
A dedicated report now shows voided and refunded transactions with charts and a data table, so owners can spot patterns in cancelled orders and address root causes instead of guessing.
Marketing website: downloads page, AI menu generator, and Arabic typography refresh
The marketing site now has a public downloads page for POS and KDS installers, an AI menu generator landing page, a redesigned hero with real QR codes, and proper Arabic type pairing. Everything a prospective customer sees is now honest and localised.
POS: simpler LAN re-pairing with tenant-scoped device discovery
Re-pairing a kitchen printer or a secondary POS over the local network now uses a dedicated authorization flow with automatic tenant-scoped device discovery. Less manual configuration, fewer pairing mistakes.
Accounting: permission-gated module with year-end close and franchise reports
The accounting module is now live with role-based permissions. Owners can close and reopen fiscal years without losing data. Franchise groups get consolidated trial balance, profit and loss, and balance sheet views across branches.
Wholesale: returns lifecycle with credit limits
Branches can now process wholesale returns end-to-end: request a return, receive credit, and track against the supplier's credit limit. This closes the loop on the central-kitchen and wholesale ordering workflow.
Dashboard: Z-report summary, floor and table management, and loyalty challenges
Three new dashboard surfaces: a Z-report summary for end-of-shift reconciliation, floor and table management for dine-in operations, and loyalty expansion challenges to gamify customer retention.
Inventory: automatic replenishment suggestions and two-axis sourcing
The dashboard now suggests when and what to reorder based on stock levels and wholesale demand. Restaurants can also choose per item whether to buy locally or pull from a central kitchen. The system applies the choice automatically.
Online ordering: customers can cancel orders awaiting POS confirmation
When a branch uses the POS to confirm online orders before they are fired to the kitchen, customers can now cancel those orders from their phones while still waiting. Fewer stuck orders, less confusion.
Online ordering: split the bill and invite guests to pay
Dine-in customers can now split the bill and invite friends to pay their share through a group cart. Each guest gets their own payment link, and the order stays tied to the same table. No more awkward cash calculations at the table.
Branded review push notifications with deep links
Review request push notifications now carry branded deep links that take customers straight to the restaurant's review page with the tenant slug intact. This fixes 401 errors for vanity-URL tenants and improves review completion rates.
Analytics: Pulse Monitor with honest control charts
The Pulse Monitor now draws control charts in the data's own coordinate system and explicitly surfaces a no_data verdict when there is not enough history. Owners get clearer signals about whether their metrics are in control or need attention.
AI menu import: daily credit metering and per-plan enforcement
The AI menu generator now counts daily credits and enforces per-plan limits automatically. Owners on Solo, Advanced, and Premium tiers know exactly how many AI imports they have left before they hit the cap.
Solo plan order limit and prepaid wallet with auto top-up
The Solo plan now includes a 500-order monthly cap with clear messaging when the limit is reached. A prepaid wallet covers messaging, delivery fees, and usage-based charges, recharging automatically from the saved card.
Campaigns and journeys: send targeted messages with attribution and ROI reporting
Restaurant owners can now build campaigns and automated journeys from the dashboard, target customers by segment, send via email and SMS, and see conversion attribution and ROI inside Tappya. Frequency caps and consent gating are enforced automatically.
Inventory two-axis sourcing: choose where each item comes from
Restaurants can now set a sourcing strategy per item: buy locally from a supplier, or pull from a central kitchen. The system applies the choice automatically to purchase orders and stock transfers, so branch managers do not have to guess.
POS tips on cash and card payments
Staff can now collect tips during cash and card checkout on the POS. Tips are tracked per staff member and shown in the daily summary, so payroll and reporting stay accurate without extra spreadsheets.
AI menu generator landing page
A new public page shows how Tappya AI turns a photo of a paper menu into a structured digital catalog with prices in minutes. This is the first customer-facing surface for the AI import agent.