July 2026: Multi-Branch Inventory, Call Center Integration, and Loyalty v2

Release date: July 15, 2026

What's new

Multi-Branch Inventory Management

Inventory is no longer per-branch. You can now:

• View consolidated stock across all branches
• Transfer stock between branches with a single workflow
• Set reorder points per branch for the same SKU
• Run consolidated procurement from suppliers

Go to Inventory > Stock Transfer to get started.

Call Center Integration

Tappya now supports a native call center module for phone-order businesses. Features include:

• Customer phone number lookup with order history
• One-click repeat-last-order
• Automatic caller ID matching
• Dedicated call center dashboard with queue metrics

Enable in Settings > Integrations > Call Center.

Loyalty v2

The loyalty program has been completely rebuilt:

• Points per-EGP spent (configurable)
• Tiered membership levels (Bronze, Silver, Gold, Platinum)
• Birthday rewards and anniversary bonuses
• Referral bonuses for customer invites
• Customer-facing loyalty wallet in the online ordering app

Configure in CRM > Loyalty.

Improvements

• Kitchen display now supports color-coded ticket priorities
• Online ordering checkout flow reduced from 5 steps to 3
• Better handling of partial refunds (split by item or proportionally)
• Staff scheduling now supports recurring shift patterns

Fixes

• Fixed inventory sync delays between POS and backend
• Corrected modifier pricing in combo deals
• Resolved an issue where the KDS would not clear completed orders
• Fixed email notification delivery for large tenant accounts