Online ordering
Storefront, QR menus and links.
Basics
Online ordering overview
Tappya Online Ordering is the customer-facing app where diners can browse your menu and place orders directly with you, no aggregator, no commission. It's a web app, not a download: customers reach it on their phone browser by scanning a QR
Merchant Setup
Online ordering is configured per branch, because hours, delivery zones, payment providers, and pricing can all vary by location. This article walks through the merchant-side setup in order.
Customer Experience
This article walks through the customer journey in the Tappya online-ordering app, useful both for understanding the product and for answering "how do I do X?" questions from your diners. It mirrors the v2 app currently in production.
Menu Links
A Sales Channel is a publishable surface that exposes one of your menus to customers, typically through a QR code or a shareable URL. Each channel pairs a published menu with a branch (or set of branches) and dresses it up with your brandin