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Configuring online ordering

Last updated October 22, 20262 min read

Let customers order from their phones for pickup or delivery.

Before you start

  • At least one branch with opening hours (Settings > Branch Management)
  • A menu with items (Catalog > Menus)
  • At least one payment method set up (Settings > Payment Methods)

Step 1: Set up payment methods

Go to Settings > Payment Methods and set up the payment providers and tender types you accept, for example card through your gateway, wallets or cash on delivery. Only methods set up here can be offered to online customers.

Go to Sales Channels and open Online Ordering, then click Create New Link. The wizard has these steps:

  1. Basic information: name the link.
  2. Branches: choose the branches and the menu each one exposes.
  3. Payment methods: pick which of your configured methods customers can use. At least one is required.
  4. Theme & design: preview the look of the store.

Save. You get a link and a QR code you can share or print.

Step 3: Set delivery zones and fees

Go to Settings > Delivery zones. Draw the areas you deliver to on the map, set the delivery fee and minimum order per zone, and link each zone to a branch. Delivery mode, dispatch rules and cash on delivery are in Settings > Delivery setup.

Step 4: Opening hours

Online orders follow each branch's opening hours. Set them per branch in Settings > Branch Management.

Step 5: Test the full flow

Open the link on your phone and place a test order. Check that:

  • The menu, prices and modifiers are correct
  • Checkout offers the payment methods you selected
  • The order appears on the POS and the kitchen display
  • The customer gets the order tracking page

Common issues

  • Orders not appearing: check the branch is selected in the link and its POS is online.
  • A payment method is missing at checkout: set it up in Settings > Payment Methods, then add it to the link.
  • Menu not showing: make sure the branch has a menu selected in the link's Branches step.

Next steps

  • Add promotions in Marketing > Promotions
  • Set up order notifications in Settings > Order Notifications
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