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Troubleshooting
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Troubleshooting
A reference for the most common problems merchants run into with online ordering, with diagnostics and fixes. If you can't find the issue here, contact support with the order number and a screenshot.
Aug 9, 2026Offline and Troubleshooting
The Tappya POS is designed for restaurants where the network isn't always reliable. Different failure modes have different consequences depending on the device's mode (Main Cashier / Secondary POS / Waiter). This article explains what happe
Aug 9, 2026