Delivery settings: mode, dispatch and cash rules

Decide how each branch delivers, how riders get assigned, what happens when they arrive, and whether you accept cash.

Steps

1. Go to Settings and open Delivery settings.
2. Under Mode & supply, check each branch's delivery mode. To change one, click Change mode (it opens the branch page).
3. Under Dispatch, keep Auto-dispatch on and choose a Strategy: Best performance (default), Nearest rider, or Round robin.
4. Set Dispatch at (Ready time minus travel is the default), the max deliveries per rider, and how many re-offers happen before the order is escalated to a dispatcher.
5. Under Arrival & pickup, choose whether riders need a pickup code, whether they see an item checklist, and the arrival geofence in meters.
6. Under Cash, choose whether to accept cash on delivery and whether to ask customers what they need change for.
7. To set a branch differently, pick it in Override for a branch, change the allowed settings, and click Save.

Good to know

• Modes: No delivery, Own fleet (manual), Own fleet (rider app), Third-party courier, or Aggregator.
• Auto-dispatch only runs for branches in Own fleet (rider app) mode. Other branches need a dispatcher to assign riders on the Deliveries screen.
• Best performance scores riders on arrival time, rating, on-time history, vehicle and area familiarity.
• Only the pickup code and the two cash settings can differ per branch. "Reset to default" removes an override.
• You need the delivery add-on and the delivery settings permission.